Career

 

 

Job offer - Parts & Service Coordinator | After-Sales Service | Heavy Equipment

 

Do you enjoy fast-paced days? 

Do you enjoy helping customers, finding solutions, ensuring excellent follow-up on files, and collaborating with multiple teams?

Are you recognized for your organizational skills, autonomy, and ability to manage multiple priorities at once?

Are you looking for a position where your work will have a direct impact on the customer experience?

At Groupe Alltech, we know that outstanding after-sales service is essential to our success. That is why we are looking for an organized, proactive, and solutions-oriented individual to support our customers, distributors, and internal teams.

If you enjoy working in a dynamic environment, within a growing Quebec-based company where your contribution is recognized, we would love to meet you.

 

Why is this position different?

You will not simply be answering phones or processing orders.

You will be a key player in our after-sales service department. Every day will be different.

You will coordinate service-related administrative files, oversee parts order follow-up, and facilitate communication between customers, distributors, suppliers, and internal teams.

Your role will directly contribute to customer satisfaction and operational efficiency.

 

What We Offer

Competitive Compensation

  • Salary between $24.50 and $36.00 per hour, based on experience.
  • Opportunities for advancement.

 

Benefits That Make a Real Difference

  • Extended health insurance
  • Dental insurance
  • Life insurance
  • RRSP with employer matching contribution
  • Telemedicine services
  • Paid time off
  • Free parking
  • Team-building activities
  • Onboarding and job training
  • Family-oriented work environment
  • Accessible management team
  • Growing Quebec-based company

 

Position Summary

Reporting to the Operations Manager, the Parts & Service Coordinator plays a central role within the after-sales service department.

This individual is responsible for the administrative coordination of service files and the management of spare parts orders. They act as a key point of contact for customers, distributors, and internal teams to deliver a prompt, efficient, and professional customer experience.

The position is primarily focused on service file follow-up, coordination, customer service, and parts ordering. Service scheduling and inventory management remain under the responsibility of the Production Supervisor.

 

Key Responsibilities

After-Sales Service

  • • Receive service requests and gather all necessary information.
  • • Create service files and work orders within the system.
  • • Manage complete administrative follow-up of service files through to closure.
  • • Follow up with customers after service interventions to ensure satisfaction.
  • • Manage warranty claims and warranty follow-ups.
  • • Respond professionally to customer and distributor inquiries.
  • • Collaborate with the Production Supervisor to ensure proper follow-up of service files, without being responsible for scheduling service calls.

 

Parts Management

  • Manage parts orders for customers and distributors from initial request through delivery.
  • Advise customers on replacement parts selection.
  • Follow up with suppliers to ensure delivery timelines are met.
  • Keep customers informed regarding order status and communicate relevant updates.
  • Coordinate local and international shipments and related documentation.
  • Process merchandise returns (RMA).
  • Follow up on technical documentation and manual requests.

 

Coordination & Operational Support

  • Collaborate daily with Sales, Production, Purchasing, and Administration teams.
  • Monitor inventory levels and communicate any anomalies or replenishment needs to the appropriate manager.
  • Maintain accurate data within ERP and CRM systems.
  • Process supplier payments when required.
  • Provide occasional administrative support to reception during absences.
  • Participate in continuous improvement initiatives to increase operational efficiency.
  • Perform any other related duties that contribute to the smooth operation of the after-sales service department.

 

The Profile We Are Looking For

 

You enjoy delivering excellent customer service.

You like moving files forward and finding solutions.

You are organized, autonomous, and recognized for your attention to detail. 

You enjoy collaborating with multiple departments and maintaining strong communication.

You are comfortable in an environment where priorities can change quickly and no two days are alike.

Education & Experience

  • Education in administration, logistics, operations management, or another relevant field (asset).
  • Equivalent combinations of education and experience will be considered.
  • Experience in a similar role involving coordination, after-sales service, parts management, or technical support.
  • Experience in a manufacturing, industrial, heavy equipment, or specialized equipment environment is considered an asset.

 

Desired Skills

  • Excellent organizational and prioritization skills.
  • Strong customer service orientation.
  • Ability to manage multiple files simultaneously.
  • Strong problem-solving and solution-oriented mindset.
  • Experience with ERP and CRM systems.
  • Proficiency with Microsoft Office Suite.
  • Experience with local and international shipping (asset).
  • Excellent command of French.
  • Functional English, both spoken and written, to communicate with certain suppliers and distributors.

 

Qualities That Will Lead to Success

We are looking for someone who:

  • Is autonomous and accountable.
  • Has excellent organizational skills.
  • Is meticulous in file management and follow-up.
  • Communicates effectively.
  • Demonstrates initiative.
  • Is resourceful and adaptable.
  • Possesses a strong team spirit.
  • Enjoys learning and taking on new challenges.
  • Wants to actively contribute to the success of a growing company.

 

 

Why Choose Groupe Alltech?

At Groupe Alltech, we believe our success is built on the people who make up our team. 

We foster a collaborative, dynamic, and people-focused work environment where everyone can make a meaningful contribution to the company's success.

You will play an essential role on a team where your autonomy, involvement, and ideas will be recognized.

If you are looking for a stable, stimulating career filled with challenges, we look forward to meeting you!  

 

 

Apply today and join a passionate team that makes a difference for its customers!

 

We thank all applicants for their interest. Only those selected for an interview will be contacted.